Please read these terms and conditions carefully before using our website and placing any orders. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.
You must be of legal drinking age (21 years or older) to place an order for alcoholic beverages through our website. By placing an order, you confirm that you are of legal drinking age.
We strive to provide accurate product information, including descriptions, prices, and images. However, we do not warrant the accuracy, completeness, or reliability of any information on our website. It is your responsibility to verify the details of any product before making a purchase.
Pricing and Payment
All prices listed on our website are in US dollars and are subject to change without notice. We accept payment through authorized methods specified on our website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method.
Price Changes and Product Availability
Prices and availability of wine offers to customers, whether presented on the website, through email, or other means, are subject to change without prior notice. The availability of wine is dependent on the stock purchased by Vint Marketplace or a quantity determined by Vint Marketplace. Vint Marketplace shall not be held responsible for typographical errors or technological malfunctions, and reserves the right to rectify any pricing errors without incurring any penalty to Vint Marketplace or the customer. Vint Marketplace also retains the right to establish minimum and maximum purchase quantities, and to cancel orders that violate these rules without penalty.
On occasion, unintended offers may appear on our website due to computer system issues, human errors, process faults, or other factors. Vint Marketplace reserves the right to rectify such unintended offers and cancel any orders associated with them, providing a refund to the customer. Unintended offers may include, but are not limited to, the sale of wines that Vint Marketplace does not have in stock or on pre-arrival, offers at incorrect prices, and misestimates of pre-arrival dates.
Wine sold by Vint Marketplace may be offered on a pre-arrivals basis. This means that Vint Marketplace does not yet have physical possession of the wine at the time of sale to the customer, despite having a purchase commitment with a supplier that matches the sale. Most wines typically arrive within a few months of purchase, with some exceptions such as newly offered Bordeaux futures, which may arrive 2-3 years after the initial offering. Once the wine arrives and undergoes a satisfactory inspection by Vint Marketplace, an email notification will be sent to the customer.
The estimated arrival time for pre-arrival wines is displayed on the website during the ordering process. This time period represents Vint Marketplace’s best estimate based on information provided by suppliers at the time of purchase or subsequently. Occasionally, the original estimate may be extended due to new information received. While Vint Marketplace understands that this can be frustrating, it does not have control over all variables that affect delivery timing. For example, a producer may delay a release beyond the originally anticipated date. Delivery of the wine is guaranteed, as per Vint Marketplace’s guarantee of pre-arrival delivery. However, Vint Marketplace is not liable for customer expenses resulting from delivery delays, such as credit card finance charges, as it cannot make a certain promise regarding delivery by a specific date.
Guarantee of Pre-Arrival Delivery
In the event that a supplier of Vint Marketplace is unable to deliver the originally sold quantity or bottle sizes, Vint Marketplace guarantees that it will attempt to repurchase the wine from another source within a three-month period to fulfill its commitment to the customer. If the customer wishes to cancel the order without waiting for a replacement to be found, or if Vint Marketplace is unable to source the wine within three months at a total cost equal to or below the original retail price paid by the customer, Vint Marketplace will refund the original amount paid, including applicable sales taxes, without any cancellation fees. This guarantee does not apply to delays in pre-arrival deliveries, as the expected arrival dates provided at the time of purchase are only Vint Marketplace’s best estimates.
Upon placing an order, you will receive an order confirmation email acknowledging the details of your purchase. This email does not constitute acceptance of your order; it is a confirmation that we have received it. We reserve the right to accept or decline any order at our discretion. In the event of order cancellation or refusal, we will notify you and issue a refund if applicable.
Shipping and Delivery
Title to, and ownership of, all wine and spirits passes from the seller to the buyer in the District of Columbia, and the buyer takes all responsibility for shipping the wine from the District of Columbia to their home state. By placing an order, the buyer authorizes the seller to act on their behalf in arranging for the transportation of the wine at the buyer’s direction. Alternatively, the buyer may choose to pick up the wine at the seller’s location or make independent shipping arrangements.
Sales tax will be applied based on the seller’s location. The seller makes no representation as to the legal rights of anyone to ship or import any wines, alcoholic beverages, or other goods into any state. The buyer is solely responsible for the shipment of wine and other goods purchased and for determining the legality and the tax/duty consequences of having the wine and other goods shipped to the applicable destination.
In the event that your order has already been shipped, please refer to our “Return Policy” for further assistance.
Full Refunds (100%)
We are pleased to offer a full refund for in-stock wines if you request to cancel your order within 1 business day of the order date or before it has been shipped, whichever occurs first. This policy applies to all orders of in-stock items.
Refunds Subject to Cancellation Fees
If you choose to cancel your order before it has been shipped, a cancellation fee of 20% will be deducted from your refund. This policy applies to all orders of items designated as pre-arrival.
Returns and Exchanges
Due to the nature of the products we sell, returns and exchanges are generally not accepted. If you receive a damaged or defective product, please contact our customer service within 48 hours of delivery with supporting evidence (e.g., photographs). We will assess the situation and, if necessary, provide a replacement or issue a refund.
Compliance with Laws
By using our website and purchasing our products, you agree to comply with all applicable laws and regulations regarding the purchase, possession, and consumption of alcoholic beverages. It is your responsibility to ensure that the delivery and possession of the products comply with local laws and regulations.
Limitation of Liability
In no event shall we, our officers, employees, or affiliates be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our website or the purchase of our products.
All content on our website, including text, images, logos, and trademarks, is the intellectual property of our company or its respective owners. You are prohibited from using, copying, or distributing any content from our website without prior written consent.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the District of Columbia, United States. Any dispute arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in the District of Columbia.
We reserve the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically to stay informed of any updates.
If you have any questions or concerns regarding these terms and conditions, please contact our customer service team. Thank you for choosing Vint Marketplace.